At Kaden Explore, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please review our return and refund policy below:

1. Return Eligibility
You may return most items within 30 days of receiving your order for a full refund or exchange, provided they are in their original condition, unused, and with all tags and packaging intact. Certain items, such as personalized products or those marked as final sale, may not be eligible for return.

2. How to Initiate a Return
To start a return, please contact us at [email protected]. Include your order number and a brief explanation of the reason for the return. We will guide you through the process and provide you with a return shipping address.

3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days and automatically applied to your original payment method. Please note that depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

5. Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process. Once we receive your returned item, we will process the exchange and send you the new item.

6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]. We will arrange for a replacement or refund at no additional cost to you.

7. Customer Support
If you have any questions or need assistance with your return, feel free to reach out to our customer support team at [email protected].